Frequently Asked Questions

Relevant Match reads and compares documents, using a complex algorithm and empirical rules, to provide a calculated score and supporting graphics. These let the Proposal Manager focus the Proposal Team’s efforts into areas which need work or are inconsistent with the Solicitation. This saves time, and saved time saves money.

AI is rapidly developing and often gives unpredictable answers to what are intuitively clear questions. It can introduce bias, false data,and security vulnerabilities. We believe that well constructed algorithms with objective, predictiable outputs, at least until the field of AI matures, will provide you the best analytics for your specific, unique proposal.

The Thematic Correlation Score (TC Score) shows how responsive the Proposal is to the work statement. This provides an objective comparison between the two document, and more importantly, makes it easier to score by the proposal evaluators.

Relevant Match points you directly to the areas that evaluators use to score you proposal. The closer you match, the better your odds of winning.

Yes! Referring others can give you a discount on your next purchase of Relevant Match

After contacting us through Relevant Match and purchasing the software, we will send you a download link.

Yes. Each license and install of Relevant Match Desktop is optimized for one Solicitation. But bulk licenses are available at steep discounts.

It gets deleted. The files you produced are untouched and remain completely available to you. You can even re-analyze them in your next licensed install of Relevant Match.

Contact us though our website and after purchasing the license we will send you an download link and activation code.

Make sure when opening the Relevant Match Desktop application that you run it as an Administrator.

Relevant Match is a highly efficient, compact application that requires only 4MB of memory.

Relevant Match is purposefully designed to be used on one proposal on one device at a time.  One reason is for cybersecurity.  Your proposal is key to your future business, and we designed Relevant Match from the ground up with cybersecurity in mind.  Having to two proposals at the same time on the same device can compromise security to unauthorized persons, and allow information to leak into other apps.  Another reason is simplicity.  Running two proposals on the same device can be a challenge under any circumstances.  When you enter the Registration information, it tunes your installed version to that specific proposal.  Running two proposals on the same device will negatively impact the calculations and give false results of your TC Score.

Yes! Just make sure to install the second license on a different device. They are completely separate.

Your device is digitally tied to the license and proposal.  Like many applications operating in Windows, a second version on the same device can cause severe software or hardware conflicts.  Keeping the single purpose alignment means Relevant Match is reliable and consistent, which is crucial for your proposal work.

You can reset your PIN by submitting a ticket through our website for existing customers. We will then contact you with your new login PIN.

No! The application is completley web based and does not require any add-ons or downloading.

Once your company will identify an Account Owner for your Relevant Match subscription. Then, your account manager will provide you with a Username and Password to login. After your first login you can change your password at anytime.

No, for security purposes you will need to use your company's email domain as the username to login.

Click the "Forgot Password" link on the Login Page and a link will be sent to your email with instructions to reset your password.

No worries! Submit a Support Ticket on our website and your Account Manager will reach out to you directly to help solve the issue ASAP!

Login and navigate to the "Profile" section. Here you can update your personal details, such as name, email address, etc…

Relevant Match Online supports documents types .doc, .docx, .txt, and .pdf.

If the application is not loading properly, try the following steps:

1. Refresh the page.
2. Clear your browser cache and cookies.
3. Ensure you have a stable internet connection.
4. Try accessing the application froma different browser or device.
5. If the issue persists, head over to our website and submit a Support Ticket.

To report a bug or issue, go to the "Help" section and click "Report a Bug" Provide a detailed description of the issue and , if possible, attach screenshots. Our technical team will look into it and get back to you.

If any of your important information such as email or phone number has changed. You can contact us via email at support@relevantsoftware.us and we can update that information. Just make sure to include your customer ID number and the information you need to change.