Frequently Asked Questions

Relevant Match reads and compares documents, using a complex algorithm and empirical rules, to provide a calculated score and supporting graphics. These let the Proposal Manager focus the Proposal Team’s efforts into areas which need work or are not responsive to the Solicitation. This saves time, and saved time saves money.

Sort of. AI is rapidly developing and often gives unpredictable answers to what are intuitively clear questions. One feature of GenAI is machine learning, which can be a powerful tool, but can also introduce bias, false data, and security vulnerabilities. We believe that well-constructed algorithms with objective, predicable outputs, at least until the field of AI matures, will provide you the best analytics for your specific, unique proposal.

The Thematic Correlation Score (TC Score) shows how responsive the Proposal is to the work statement. This provides an objective comparison between the two document, and more importantly, makes it easier to score by the proposal evaluators.

Relevant Match points you directly to the areas that evaluators use to score your proposal. The closer you match, the better your odds of winning.

No worries. Contact your account manager and we can extend your license at no cost if your proposal gets delayed or cancelled. We can offer multiple options regarding your bundle.

Yes! Referring others can give you a discount on your next purchase of Relevant Match. There are a few ways to refer someone. You can go to {TBD} and click "Tell a Coworker". You can do the same within the Relevant Match Online application. Or you can email us at match@relevantsoftware.us and provide us with the information of the person you want to refer.

You can use Relevant Match Online with Edge, Chrome, or Firefox internet browsers. Safari by Apple may work fine but we do not recommend using it. Relevant Match Desktop only works with Windows Operating Systems.

It's simple! Just send an email to support@relevantsoftware.us with your customer ID number and a description of your question.

If any of your important information such as email or phone number has changed, you can contact us via email at support@relevantsoftware.us and we can update that information for you. Just make sure to include your customer ID number and the information you need to change.

Head over to https://relevantsoftware.us and navigate to our "Order Here" page. Fill out the form and a representative from Relevant Software will reach out to you to discuss your proposal needs and help you start your subscription.

No! The application is completley web based and does not require any add-ons or downloading.

Your company identifies the Account Owner for your Relevant Match subscription, who can add users within your organization. After first login Users can change their unique password at any time within the app.

No, for security purposes you will need to use your company's email domain as the username to login.

Click the "Forgot Password" link on the Login Page and a link will be sent to your email with instructions to reset your password.

No worries! Submit a Support Ticket on our website and your Account Manager will reach out to you directly to help solve the issue ASAP!

Login and navigate to the "Profile" section. Here you can update your personal details, such as name, email address, etc…

Relevant Match Online supports types .doc, .docx, and .pdf documents.

If the application is not loading properly, try the following steps:

1. Refresh the page.
2. Clear your browser cache and cookies.
3. Ensure you have a stable internet connection.
4. Try accessing the application froma different browser or device.
5. If the issue persists, head over to our website and submit a Support Ticket.

To report a bug or issue, go to the "Contact Support" button within the application, or you can go to https://relevantsoftware.us/support and submit a support ticket for existing customers. Relevant Software will reach out to you after receiving the ticket.

Go to https://relevantsoftware.us/where-to-order/ and fill out the form at the bottom of the page. We will reach out to you via phone or email. You can also email us directly at match@relevantsoftware.us Once you have purchased your license we will send you a download link with your activation code.

Yes. Each license and install of Relevant Match Desktop is optimized for one Solicitation. But bulk licenses are available at steep discounts.

It gets deleted. The files you produced are untouched and remain completely available to you. You can even re-analyze them in your next licensed install of Relevant Match.

Go to https://relevantsoftware.us/where-to-order/ and fill out the form at the bottom of the page. We will reach out to you via phone or email and send you a link to the purchase page. Once payment has been submitted, we will send you the activation code and the download link.

Make sure when opening the Relevant Match Desktop application that you run it as an Administrator.

Relevant Match is a highly efficient, compact application that requires only 4MB of memory.

Relevant Match Desktop is purposefully designed to be used on one proposal on one device at a time. Running two proposals on the same device will negatively impact the calculations and give false results of your TC Score.

Yes! Just make sure to install the second license on a different device. They are completely separate.

Relevant Match Desktop is purposefully designed to be used on one proposal on one device at a time. Running two proposals on the same device will negatively impact the calculations and give false results of your TC Score.

You can reset your PIN by visiting https://relevantsoftware.us/support/ and submitting a ticket for existing customers. Your Account Manager will reach out to you with your new PIN.